Legal & Compliance
Delivery Information & Shipping Policy
Last updated: October 2026
UK dispatch and delivery: UK orders dispatch from China. Handling takes 2 working days. Transit takes 8–15 working days after dispatch. Estimated delivery is 10–17 working days from ordering.
UK Mainland
England, Wales & Scottish Lowlands
UK Non-Mainland
NI, Highlands, Islands & Channel Isles
Rest of World
Worldwide Delivery by Custom Quote
1. Delivery Schedule & Rates Overview
At CILIALIGHT, our fixtures are carefully packed in custom foam inserts to ensure delicate hand-blown fluted glass, solid brass accents, and precision rechargeable components arrive in pristine condition. Below is our full domestic and international shipping breakdown:
| Destination | Courier & Service | Typical Timescale | Delivery Charge |
|---|---|---|---|
| UK MainlandEngland, Wales, and Scottish Lowlands | Royal Mail Tracked | 10–17 working days from ordering | £9.00 |
| UK Non-MainlandNorthern Ireland, Highlands, Scottish Islands, Isle of Man, Scilly Isles, Channel Islands | Royal Mail Tracked | 10–17 working days from ordering | £9.00 |
| Rest of World (International)Europe, North America, Middle East, Asia-Pacific, and Worldwide | International Courier (DHL / FedEx / Royal Mail International) | Dispatched within 5 Working Days | Varies by Location (Quote Required) |
2. UK Non-Mainland Delivery Coverage
Unlike many retailers who apply hefty surcharges to offshore and highland addresses, CILIALIGHT proudly maintains a uniform £9.00 flat delivery charge across all UK Non-Mainland territories. Estimated delivery is 10–17 working days from ordering, including 2 working days handling and 8–15 working days transit after dispatch.
Eligible UK Non-Mainland regions include:
- Northern Ireland: All BT postcodes.
- Scottish Highlands & Islands: Postcodes including HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, and ZE.
- Isle of Man: All IM postcodes.
- Isle of Wight: Postcodes PO30–PO41.
- Channel Islands: Jersey (JE) and Guernsey (GY).
- Isles of Scilly: Postcodes TR21–TR25.
3. Rest of the World (International Shipping)
We frequently dispatch our fixtures to interior designers, architectural projects, and private homeowners across Europe, North America, and beyond.
How to Order for International Delivery:
- Dispatch Guarantee: All approved international orders are safely packaged and dispatched within five working days.
- Delivery Charges Vary by Location: International freight rates depend on the volumetric weight of your fixtures and your exact destination address.
- Request a Tailored Quote: Prior to checkout, please contact our support desk at [email protected] or submit an inquiry through our Contact Page with the products and quantities you wish to purchase, along with your delivery country, city, and postal code.
- Invoice & Payment: Our logistics team will calculate the most cost-effective and secure shipping option and provide you with a customized Stripe invoice.
Important Notice on Promotional Offers:
All promotional offers, seasonal discount codes, vouchers, and promotional delivery incentives are strictly valid for United Kingdom addresses only (UK Mainland and UK Non-Mainland). Promotional codes cannot be redeemed against international shipping fees or overseas destination orders.
4. Dispatch Times & Working Day Definition
"Working Days" are defined as Monday through Friday, excluding UK statutory public and bank holidays.
- UK orders dispatch from China. Handling takes 2 working days before dispatch.
- Transit takes 8–15 working days after dispatch. Estimated total delivery is 10–17 working days from ordering.
- Orders are processed sequentially and dispatched via Royal Mail Tracked service.
- During peak seasonal periods or lighting collection launches, please allow the full stated working day window for postal carrier delivery.
- If you require delivery by a specific date for an event or renovation, please contact us prior to ordering to verify current logistics lead times.
5. Parcel Tracking & Live Telemetry
As soon as your parcel is scanned into the Royal Mail logistics network, an automated email confirmation will be triggered containing your official Royal Mail tracking number.
You can track the progress of your shipment at any stage using:
6. Protective Packaging & Safe Transit Guarantee
Lighting products require specialist packing. We ship fixtures within reinforced corrugated outer cartons with custom-moulded EPE protective foam shells to eliminate transit vibration and impact damage.
In the rare event that an item is damaged during transit:
- Please inspect your package upon receipt and photograph any visible exterior damage to the packaging.
- Notify our customer service team within 48 hours of delivery at [email protected] with your order number and photographs.
- We will arrange a priority replacement or full refund under our 14-day statutory return framework.
Common Inquiries
Delivery FAQs
How much is delivery to UK Mainland addresses?↓
Delivery to all UK Mainland addresses is a flat rate of £9.00 via Royal Mail Tracked. UK orders dispatch from China. Handling takes 2 working days. Transit takes 8–15 working days after dispatch. Estimated delivery is 10–17 working days from ordering.
What areas are classified as UK Non-Mainland and what does it cost?↓
UK Non-Mainland includes Northern Ireland, the Scottish Highlands & Islands, Isle of Man, Isle of Wight, Channel Islands, and Isles of Scilly. Delivery is charged at the same fair flat rate of £9.00 via Royal Mail, with estimated delivery 10–17 working days from ordering. UK orders dispatch from China. Handling takes 2 working days. Transit takes 8–15 working days after dispatch. Estimated delivery is 10–17 working days from ordering.
How does international shipping to the Rest of the World work?↓
All Rest of the World orders are dispatched within five working days. Delivery charges vary depending on the destination country, volumetric package size, and carrier rates. To receive a tailored shipping quote, please contact our team at [email protected] with your delivery address and items of interest.
Can I apply promotional codes to international orders?↓
No. All promotional offers, discounts, and vouchers are strictly UK only. They cannot be used against international freight charges or orders shipping outside the United Kingdom.
Which postal service is used for UK deliveries?↓
All UK orders are shipped via Royal Mail Tracked. Once your order has been dispatched, you will receive an official tracking number and live progress link.
Need an International Delivery Quote?
Our logistics specialists will calculate custom worldwide freight for your project within 4 business hours.